Cancellation & Refund Policy
At SimplylocalX On Air, we're confident you'll love how easy it is to connect with your community using our Smart Box. But if for any reason it's not the right fit, no problem — we've got a simple, honest, and hassle-free cancellation and refund process.
21-Day Returns — Full Refund
You have 21 days from the day your Smart Box is delivered to request a return for a full refund.
There are two simple deadlines:
- Request your return within 21 days of delivery, and
- Make sure the product reaches us within 21 days of your request.
The full price of the Smart Box is refunded — no restocking fee. Any unused Mid or Pro day-credits you bought are also refunded in full.
How to Start a Return
Log in to your console and open the order for your Smart Box, where you can Request a Return and answer a couple of quick questions. If you need a hand, email us any time at info@simplylocalx.com.
What to Return
Please send everything back in its original packaging, nice and safe:
- The Smart Box
- HDMI cable
- Power cable
How Your Refund Works
Return everything in good condition and you get the full price of the Smart Box back, plus any remaining day-credits — no restocking fee. We only need to make an adjustment if something comes back missing or damaged:
- ₹500 per missing cable
- ₹4,000 for a missing or damaged Smart Box
The refund goes straight back to your original payment method once we receive and check your return. You can expect it to appear within 7–10 working days of approval.
Return Shipping
Return shipping is on you, but you can use any trusted courier. Please ship to:
Wabi Tech Private Limited
Returns Processing — SimplylocalX On Air
C-64/4 Okhla Phase 2
New Delhi, 110020
India
Why We're Happy to Offer This
We're confident in SimplylocalX On Air — it's easy, powerful, and designed to make a difference. But if you ever need to return it, you can trust that we'll handle it fairly and promptly.
Got Questions?
Reach out any time at info@simplylocalx.com — we're here to help!