FAQ
Aksar poochhe jaane wale sawaal
SLX On Air, Smart Box aur day-credits ke baare mein.
Shuruaat
SLX On Air kya hai?
SLX On Air digital signage aur hyperlocal social network hai. Businesses, hospitals aur community spaces ise kisi bhi screen par images, videos aur announcements dikhane ke liye use karte hain, bina technical skill ke.
Smart Box kya hai?
Ek chhota plug-and-play media player, jismein SLX On Air pehle se load hai. HDMI se kisi bhi screen se jodein, power lagaayein, online karein, aur screen live hai. Saath mein 1 saal hardware warranty aur 5 saal software updates.
Setup mein kitna time lagta hai?
5 minute se kam, aur aapka noticeboard hum bana dete hain. Smart Box ko HDMI wali kisi bhi screen mein lagaayein aur online karein, Ethernet cable se ya SLX On Air app se Wi-Fi par. Box khud aapke account aur board se jud jaata hai; agar board abhi nahi dikh raha, to web console mein chun lein. Phir phone se post karein. Na technician, na site visit.
Kya Smart Box install karne ke liye technician chahiye?
Nahi. Yeh kisi bhi HDMI port mein lagta hai aur Wi-Fi ya Ethernet se online hota hai. Na tools chahiye, na technical knowledge.
Kya Smart Box offline kaam karta hai?
Haan. Har Smart Box aapka content store karta hai aur internet jaane par bhi 24+ ghante tak chalata rehta hai, phir connection lautte hi naye posts le leta hai.
Plans aur day-credits
Kaun se plans available hain?
Smart Box ek baar khareedein (₹6,000). Yeh SLX On Air ads ke saath hamesha free chalta hai. Ad-free screen aur zyada themes, playlists, admins aur storage ke liye Mid (365 din ke ₹6,000) ya Pro (365 din ke ₹10,500) ke din khareedein.
Kya main apna plan upgrade ya downgrade kar sakta hoon?
Haan. Console se Smart Box ko kabhi bhi Free, Mid aur Pro ke beech switch karein, aur jis plan ke din chahiye woh khareedein. Kuch renew nahi hota. Organisation owner bache hue din Mid aur Pro ke beech 5% charge par convert bhi kar sakta hai.
Mere day-credits kab se ghatna shuru hote hain?
Jab aapka Smart Box pehli baar on hota hai, ya order ke 3 hafte baad, jo bhi pehle ho. Tab tak aapke credits account mein surakshit rehte hain.
Screen par post
Apni screen par content kaise manage karein?
SLX On Air app se post karein, ya simplylocalx.com/console par web console se. Images, videos, PDFs aur text posts seconds mein screen par pahunch jaate hain.
Kaun se content formats supported hain?
Aap images (JPG, PNG, WebP), videos (MP4, 80 MB tak), PDFs, aur 5,000 characters tak ke text posts upload kar sakte hain.
Kya main apni screen email se update kar sakta hoon?
Haan, Pro par. Har Pro board ka apna address hota hai: uska join code, uske baad @post.simplylocalx.com. Us par photo, video ya PDF email karein aur woh aam taur par seconds mein us board ki screens par chalta hai. Subject line post ka text banti hai; body ignore hoti hai. Address Copy button ke saath web console mein Board settings → Post by email mein milta hai.
Board par email se kaun post kar sakta hai?
Sirf board ke owners aur admins, apne SLX On Air account wale email address se. Har email sender ke apne email provider se check hota hai, isliye nakli “From” line refuse hoti hai, aur email thread ka reply kabhi post nahi hota.
Email se post karne ki koi limit hai?
Har insaan ek ghante mein 50 emails tak, aur har board ek ghante mein email se 100 posts tak. Ek email mein 5 tak photos, videos ya PDFs. Use 25 MB se kam rakhein, warna zyadatar mail apps attachment ko Drive ya OneDrive link bana dete hain, jo post nahi ho sakta. “Send mail as” alias se bheja email abhi accept nahi hota.
Ticker kya hai?
Screen ke neeche chalti hui patli text bar, TV ki news ribbon ki tarah. Koi bhi post chal raha ho, yeh neeche chalti rehti hai, isliye standing message ke liye sahi hai: aaj ka offer, opening hours, phone number. Free boards par SLX On Air ke promos chalte hain; Mid par apne messages likhein, ek baar mein ek; Pro 5 tak rotate karta hai aur scroll speed aur ALL-CAPS look deta hai. Messages 10 se 500 characters ke hote hain aur seconds mein update hote hain.
Private board kya hota hai?
Private board ki koi location nahi hoti aur woh chhupa rehta hai: na search mein, na nearby discovery mein, na kisi neighbourhood feed mein dikhta hai, aur na hi uske posts. Log board ke 8-character code, shared link ya invite se judte hain, aur har request owner ya admin approve karta hai. Yeh office, clinic ya members-only group ke liye sahi hai. Visibility board banate waqt chuni jaati hai aur baad mein badli nahi ja sakti.
Order aur return
Aap kahan ship karte hain?
Hum poore India mein ship karte hain. Orders 24–48 working hours mein process hote hain aur location ke hisaab se 3–7 working days mein deliver ho jaate hain.
Return policy kya hai?
Delivery ke 21 din ke andar return request karein, aur request ke 14 din ke andar Smart Box hamare paas pahunch jaana chahiye. Return request karte hi Smart Box kaam karna band kar deta hai. Smart Box, HDMI cable aur power cable achhi condition mein wapas bhejein, Smart Box ka poora refund milega, koi restocking fee nahi. Agar aapki sabse recent day-credit purchase pichhle 21 din mein hui thi, to uske bache hue din bhi refund honge. Return shipping ka kharcha aapka. Console se shuru karein (Request a Return); poori details hamare Cancellation & Refund page par hain.
Abhi bhi sawaal hain?
Humse sampark karein, hamari team 24 ghante mein jawab degi.

