Reliability & Support
The Dark Screen Problem: Signage Kyun Band Ho Jaati Hai — Aur Use Chalate Rehne Mein Kya Lagta Hai
Screens bugs se nahi, neglect se marti hain. Humne iske khilaaf kya banaya, aur ek customer jo teen saal se bina kisi bure din ke chala raha hai.
Ek baar dhyaan dena shuru karein, to yeh har jagah dikhne lagengi.
Clinic ke reception ke upar laga band TV. Hotel lobby ki screen jis par neela “No Signal” box hai. Showroom ka display jo TV ke home menu par atka hai, car ka wait kar rahe logon ko Netflix ka vigyapan dikha raha hai.
Har screen jaan-boojh kar khareedi gayi thi, bracket drill hua, cable dali gayi, aur kuch hafton tak usmein kuch chala. Phir woh band hui, aur dobara kabhi shuru nahi hui.
Digital signage ki sabse kam charcha wali sacchai: mushkil kabhi screen ko chalana nahi tha. Mushkil hai use saalon baad bhi chalte rakhna.
Screens band kyun ho jaati hain
Failures har jagah ek jaisi hoti hain.
Pen drive wala tareeka
Koi JPEG files USB stick par daal kar TV mein laga deta hai. Chalta hai, jab tak offer nahi badalta aur koi file dobara nahi banata. Content purana hota hai, phir koi unplug kar deta hai.
TV company ka built-in app
Har smart TV mein ek “hotel mode” signage feature aata hai jo kisi ka main product nahi. Firmware update se settings ud jaati hain, ya model support se bahar ho jaata hai aur app band. Call karne ko koi nahi.
Sasta software jo kharab ho gaya
Sabse common failure, aur sabse mehenga bhi. App teen mahine theek chala, phir power cut ke baad crash hua, black frame par atka ya January ka content loop karne laga. Staff ne kuch baar restart kiya, phir haath lagana chhod diya.
Support jo bikri par hi khatam ho gaya
Upar ki koi bhi problem aisi nahi jo theek na ho sake. Fatal tab banti hai jab phone koi uthata hi nahi.
Signage product woh nahi jo install ke din karta hai. Woh hai jo din 400 par hota hai, jab kuch galat ho aur aapko kisi ki zaroorat ho jo parwaah kare.
Teen saal, do screens, aur kehne ko kuch nahi
Hamara pehla customer aaj bhi chal raha hai.
New Delhi ke The Defence Colony (WA) Club ne April 2023 mein apni pehli SLX On Air screen lagayi. Tab se chal rahi hai, aur ab do screens hamesha service mein hain.
Teen saal se zyada mein: koi software failure nahi jisne screen band ki ho, aur koi hardware replace nahi hua.
Unki akeli problem thi club ka apna internet down hona, aur tab bhi screens local copy se chalti rahin aur khud catch up ho gayin. Kisi ne kuch reboot nahi kiya. Poora incident log bas itna hi hai.
“A club runs on notices — events, tournaments, dining specials. Ours are on the screens now, and I change them from my phone. We put the first screen up in April 2023 and it has simply run; the only time it ever gave us trouble was when our own internet line went down, and even then the screens kept playing. We have two screens now. In three years the screens have never let us down.”
Vasant Vihar Club bhi do saal se zyada se SLX On Air chala raha hai. Do clubs, paanch saal ki service, sirf ek incident: internet line, hum nahi.
Screen ke liye sabse achhi baat yahi hai ki teen saal tak woh bilkul unremarkable rahe.
Humne kya banaya taaki screens band na ho
Inmein se har ek, screens marne ke ek khaas tareeke ke khilaaf hai.
Ek guardian jo kabhi sota nahi
Har SLX Smart Box playback software ke neeche ek independent supervisor chalata hai jo kuch galat hone par player restart kar deta hai. “Crash hua aur kisi ko pata nahi chala” khud theek ho jaata hai, aksar isse pehle ki koi upar dekhe.
Offline hona normal hai, emergency nahi
Box aapka content cache karta hai aur bina internet ke 24+ ghante chalta hai. Router reboot, ISP outage, galat plug nikla: connection wapas aate hi khud re-sync ho jaata hai.
Seedha aapke content par boot hota hai
Raat 3 baje power cut? Box seedha aapke content par wapas aata hai, bina desktop, menu ya remote ke, aur staff ko kuch “start” nahi karna. Factory reset ke baad bhi rehta hai.
Khud ko carefully update karta hai
Naye versions staged, monitored batches mein over the air aate hain aur background mein install hote hain. Software purchase se paanch saal tak current rehta hai.
Aapki taraf se kuch maintain karne ko nahi
Na PC, na server, na antivirus, na annual license, na IT contract. Screen aur box hi poora installation hain.
Jo baat koi tab tak nahi poochta jab tak der na ho jaaye: after-sales support
Upar ka sab engineering hai, aur engineering aakhir fail hoti hai. Saal chaar mein screen chal rahi hogi ya nahi, yeh fail hone ke baad ke ghanton mein tay hota hai, isliye hamara sabse zyada dhyaan yahin hai.
Hum har screen ko, hamesha dekhte hain
Fleet telemetry har display par 24×7 playback, connectivity aur device condition dekhti hai. Humein aksar aapse pehle pata chal jaata hai, aur call par humein maloom hota hai ki screen online hai ya nahi, chal rahi hai ya nahi, aur kaunsa version hai.
Turant jawaab, raat 11 baje bhi, aapke apne shabdon mein
Hamari website ke har page par AI assistant hai. Post kaise schedule karein, video crop kyun hai, admin kaise add karein, kisi bhi time poochhein.
Uske peeche ek insaan bhi, WhatsApp par
Jo assistant close nahi kar paata, uske liye usi WhatsApp number par ek insaan milta hai jo aapke paas pehle se hai, ticket portal nahi. Hamara commitment: serious issue usi din engineers dekhte hain aur ghanton mein resolve hota hai.
Zyada tar cheezein bina aapke paas aaye theek kar sakte hain
Hamari team remotely player restart, reboot, content refresh, cache clear ya screenshot kar sakti hai, isliye problems ghanton mein band hoti hain, agle site visit tak nahi rukti. Jaan-boojh kar hum bas itna hi kar sakte hain: box baaki sab reject kar deta hai. Hamara Security page dikhata hai ki yeh line kahan kheenchi gayi hai.
Aur har screen ko wahi nazar milti hai
Delhi-NCR mein paanch clubs SLX On Air par chal rahe hain, saath mein hospitals, cafés, clinics, coworking spaces aur places of worship. Sabse purani aur sabse nayi, dono ek jaisi dekhi jaati hain.
Jo screen update karna aasan ho, wahi screen on rehti hai
Signage band hone ki ek aur wajah hai, jo technical nahi hai: agar screen update karna jhanjhat hai, to koi nahi karta, aur pichhle season ka offer dikha rahi screen sharmindagi mein band kar di jaati hai.
- Phone se post karein, seconds mein live. Price badlein, poster badlein, aaj ka special lagaayein, save dabaayein aur deewar dekhein. Na restart, na raat bhar ka intezaar.
- Schedule karein aur bhool jaayein. Go-live time aur expiry set karein: breakfast offer subah 7 baje aata hai aur 11 baje hat jaata hai.
- Ek drag se reorder karein. Naye item ko do second mein loop ke sabse aage le aayein.
- Jo bhi aapke paas hai, le aayein. Photos, video, PDFs, audio. PDFs slides ban jaate hain, videos ka volume level hota hai, images optimise hoti hain. Na design software, na black bars.
- Kahin se bhi chalaayein. Kaam par jaate waqt phone, desk par web console. Ek insaan apni jagah se hile bina paanch locations chala sakta hai.
Koi bhi screen system khareedne se pehle, yeh aath sawaal poochhein
Aap humein chunein ya na chunein, hum khud yahi list use karte.
- 01Internet band ho jaaye to kya hota hai?
- 02Raat 3 baje power cut ke baad, bina building mein kisi ke, kya hota hai?
- 03Agar player app crash ho jaaye, use kaun restart karta hai?
- 04Aapko kaise pata chalta hai ki meri screen band ho gayi — kya mujhe batana padega?
- 05Kya aap meri site par aaye bina theek kar sakte hain, aur ismein kitna time lagta hai?
- 06Yeh software kitne samay tak update hoga, aur updates ka paisa kaun deta hai?
- 07Screen par kya chal raha hai, ise abhi badalne mein mujhe kitna time lagega?
- 08Koi customer dikhaayein jo teen saal ya usse zyada se yeh chala raha ho.
Woh aakhri sawaal hi asli test hai. Screen ka demo koi bhi de sakta hai. Poochhein kiski screen abhi bhi chal rahi hai.
Commitments, seedhe shabdon mein
- 5 saal ke software updates, over the air, included.
- 1-saal ki hardware warranty SLX Smart Box par.
- Prepaid day credits — us screen ke liye koi monthly lock-in nahi jise aap pause kar sakte hain.
- 21-din ki return window delivery se, agar yeh aapke liye sahi nahi hai.
- Ek baar ka SLX Smart Box, phir day credits. Current pricing dekhein.
Aapki deewar par pehle se koi band screen hai?
Mehenga hissa aap kar chuke hain: bracket, cable, panel sab kaam kar rahe hain. Fail hua uske peeche ka software, aur uske peeche ka support.
SLX Smart Box usi HDMI port mein lagta hai jo pehle se hai. Paanch minute se kam mein content chalne lagega, phone se chalaayein, aur dekh-bhaal hum karenge.
Band screen ki photo bhejein, hum saaf bata denge ki use wapas la sakte hain ya nahi.
WhatsApp karein +91 99102 77891 ya +91 79767 06738 par.
