Frequently asked questions

SLX On Air is digital signage plus a hyperlocal social network. Businesses, hospitals and community spaces use it to show images, videos and announcements on any screen, with no technical skills needed.

A compact plug-and-play media player, preloaded with SLX On Air. Connect it to any screen by HDMI, plug in power, get it online, and your screen is live. It comes with a 1-year hardware warranty and 5 years of software updates.

Under five minutes, and we create your noticeboard for you. Plug the Smart Box into any HDMI screen and get it online with an Ethernet cable, or over Wi-Fi from the SLX On Air app. The box links itself to your account and board; if your board isn’t showing yet, pick it in the web console. Then post from your phone. No technician, no site visit.

No. It plugs into any HDMI port and goes online over Wi-Fi or Ethernet. No tools or technical knowledge needed.

Yes. Every Smart Box stores your content and keeps playing it for 24+ hours if the internet drops, then picks up new posts when the connection returns.

Buy a Smart Box once (₹6,000). It runs free forever with SLX On Air ads. For an ad-free screen with more themes, playlists, admins and storage, buy days of Mid (₹6,000 for 365 days) or Pro (₹10,500 for 365 days).

Yes. Switch a Smart Box between Free, Mid and Pro from the console anytime, and buy days for the plan you want. Nothing renews. An organisation owner can also convert remaining days between Mid and Pro for a 5% charge.

When your Smart Box first powers on, or 3 weeks after you order, whichever comes first. Until then, your credits wait in your account.

Post from the SLX On Air app, or from the web console at simplylocalx.com/console. Images, videos, PDFs and text posts reach your screen in seconds.

You can upload images (JPG, PNG, WebP), videos (MP4, up to 80 MB), PDFs, and text posts up to 5,000 characters.

Yes, on Pro. Each Pro board has its own address: its join code followed by @post.simplylocalx.com. Email a photo, video or PDF to it and it plays on that board’s screens, usually in seconds. The subject line becomes the post’s text; the body is ignored. Find the address, with a Copy button, in the web console under Board settings → Post by email.

Only the board’s owners and admins, from the email address on their SLX On Air account. Each email is checked with the sender’s own email provider, so a forged “From” line is refused, and a reply in an email thread is never posted.

Up to 50 emails an hour per person, and 100 posts by email an hour per board. One email can carry up to 5 photos, videos or PDFs. Keep it under 25 MB, or most mail apps swap the attachment for a Drive or OneDrive link, which can’t be posted. Sending from a “Send mail as” alias isn’t accepted yet.

A slim bar of scrolling text along the bottom of your screen, like a TV news ribbon. It runs under whichever post is showing, so it suits a standing message: today’s offer, opening hours, a phone number. Free boards show SLX On Air promos; on Mid you write your own, one at a time; Pro rotates up to 5 and adds scroll speed and an ALL-CAPS look. Messages are 10 to 500 characters and update in seconds.

A private board has no location and stays hidden: it never appears in search, nearby discovery or any neighbourhood feed, and neither do its posts. People join with the board’s 8-character code, a shared link or an invite, and an owner or admin approves each request. It suits an office, a clinic or a members-only group. Visibility is chosen when a board is created and can’t be changed later.

We ship across India. Orders are processed within 24–48 working hours and delivered in 3–7 working days depending on your location.

You have 21 days from delivery to request a return, and the Smart Box must reach us within 14 days of your request. Once you request a return, the Smart Box stops working. Send back the Smart Box, HDMI cable and power cable in good condition for a full refund of the Smart Box, with no restocking fee. If your most recent day-credit purchase was in the last 21 days, its unused days are refunded too. You pay return shipping. Start from your console (Request a Return); details are on our Cancellation & Refund page.